It is long enough to give you some great takeaways that you can put into your everyday work life, but short enough to read in one sitting. This communication skills book is available for download in PDF format. Conference calls play a major role in an organization's communications, both internal and external.
Discussions via conference calls enable collective decisions to be made in real time regardless of the country that each individual decision maker is in. You need to encourage proper use of this 'tool' so that it improves productivity and does not become just another type of unstructured and unproductive meeting. In this eBook you will learn: why conference calls present problems that normal telephone calls do not, what advance planning you can undertake to get the most out of each call, why published guidelines can dramatically improve everyone's experience of conference calls, why each call needs a simple agenda and what information it should contain, and the advantages of having a named facilitator with clearly defined responsibilities.
I have recommended it before and will continue to refer people to this book in the future. See the full list of Communication Skills eBooks, templates and checklists available for free download right now. Ollie Lorrimer Danforth Ltd. Gerard Cohen Activa Group.
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